ALL VETERANS IN VA HEALTH CARE PLEASE READ

New Emergency Hospital Notification Process (for Veteran’s Who Self-Present to a Community ER) 

 

Beginning on June 8, 2020 the emergency hospital notification process for VA Nationwide will change.  The decision of whether a Veteran’s emergency hospital visit is being paid for by the VA will no longer be made at the facility level. All 72-hour notifications and emergency hospital visit eligibility decisions will be processed through one centralized location, the Community Care Centralized Call Center.

 

PLEASE NOTE THESE IMPORTANT CHANGES:

• Veterans and/or Facilities notify the new Community Care Centralized Authorization Call Center to notify the VA of a Veteran receiving Emergency Room care. 
• 72-hour notifications are not communicated to the facility Transfer Center.
• The Emergency Hospital Notification Treatment note will not be completed by VA staff.
• VA facilities do not enter a community care emergency department consult for Veterans who self-present to a Community Emergency Room.
• Authorizations for Veterans who self-present for community Emergency care will be managed by the new Centralized Authorized Emergency Care team.

COMMUNITY CARE CENTRALIZED CALL CENTER

Email:  VHAEmergencyNotification@va.gov

Phone: 1-844-72HRVHA or (1- 844-724-7842)

Fax (VA Only): 1-833-72HRVHA or (1-833-724-7842)

INFORMATION THAT MUST BE PROVIDED TO THE CALL CENTER:

• Full Name of Veteran
• Date of Birth
• Full Social Security Number
• Hospital Name and address
• Date presented to Facility       
• Reason for Visit
• Point of Contact Name and Number