ALL VETERANS IN VA HEALTH CARE PLEASE READ



New Emergency Hospital Notification Process (for Veteran’s Who Self-Present to a Community ER) 

 

Beginning on June 8, 2020 the emergency hospital notification process for VA Nationwide will change.  The decision of whether a Veteran’s emergency hospital visit is being paid for by the VA will no longer be made at the facility level. All 72-hour notifications and emergency hospital visit eligibility decisions will be processed through one centralized location, the Community Care Centralized Call Center.

 

PLEASE NOTE THESE IMPORTANT CHANGES:

  • Veterans and/or Facilities notify the new Community Care Centralized Authorization Call Center to notify the VA of a Veteran receiving Emergency Room care. 
  • 72-hour notifications are not communicated to the facility Transfer Center.
  • The Emergency Hospital Notification Treatment note will not be completed by VA staff.
  • VA facilities do not enter a community care emergency department consult for Veterans who self-present to a Community Emergency Room.
  • Authorizations for Veterans who self-present for community Emergency care will be managed by the new Centralized Authorized Emergency Care team.

 

COMMUNITY CARE CENTRALIZED CALL CENTER

Email:  VHAEmergencyNotification@va.gov

Phone: 1-844-72HRVHA or (1- 844-724-7842)

Fax (VA Only): 1-833-72HRVHA or (1-833-724-7842)

INFORMATION THAT MUST BE PROVIDED TO THE CALL CENTER:

  • Full Name of Veteran
  • Date of Birth
  • Full Social Security Number
  • Hospital Name and address
  • Date presented to Facility       
  • Reason for Visit
  • Point of Contact Name and Number